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Thank you for purchasing our software at SonicMatch.pro.
1. Digital Product Nature
Our software is a digital product. According to Article 16 of EU Directive 2011/83/EU, the right of withdrawal does not apply after the download or streaming of digital content has begun with your prior consent.
By purchasing and downloading our software, you expressly agree to waive your right of withdrawal once the download starts.
2. Eligibility for Refunds
We only offer refunds in the following cases:
- The software is defective or cannot be activated due to a verified technical issue.
- The product description was materially inaccurate.
- A duplicate payment was made by mistake.
To request a refund, please contact us within 14 days of purchase at alex@sonicmatch.net with your order details and a description of the issue.
3. Non-refundable Cases
We do not offer refunds if:
- You simply change your mind after purchase.
- You misunderstood the functionality despite the product description.
- The software was downloaded successfully and functions as described.
4. Support First
If you encounter any issues, we encourage you to contact our support team before requesting a refund. We’re happy to help you resolve technical problems.
For support or refund inquiries, please contact us at:Email: alex@sonicmatch.net
Address: Kyiv, Ukraine